since 1935 | #LoveWhereYouBank

Volume 3 | Issue 5 | May 2020
Our Mission: Providing financial solutions for every stage of life.

State of the Credit Union

A letter from our CEO, John Hirabayashi

John H. Siganture
John Hirabayashi

Dear Valued Member,

As we all adjust to the sudden changes to our lives caused by COVID-19, I am  reminded daily of what’s important and of all the things we’ve achieved together as well as all the things we’ve weathered in the past. While this storm is unlike others, experience provides us with perspective that can help us through the pandemic.

Prior to this crisis we were very fortunate to have come from a position of financial strength, the strongest financial position in the credit union’s history. This strength established a solid foundation that gives us the resources we need to take care of our members and keep all of our associates employed. And this strength and stability comes from members like you – members who are joined by a common ideal – to help each other in a cooperative way and to form a union that makes us stronger together.

Tough situations like COVID-19 are true tests of any institution’s mettle. Community First prides itself on helping the 145,000 members who are counting on us more than ever. While we’ve temporarily made service changes to protect the safety of you and our employees, we have worked hard to be accessible, member-focused and solution-oriented.

As I write this, we are finalizing our plans to reopen our branch lobbies in a safe, responsible and controlled manner. In preparing for this, we have sourced the supplies needed to retrofit branch lobbies with additional protections that include plexiglass barriers, hand sanitizing stations, masks and gloves, and floor stickers to maintain social distancing. Frequent disinfection throughout the day is a top priority. We will limit the number of members in the lobbies at any given time while encouraging that members schedule appointments in advance. Watch for further updates soon including the actual date when the lobbies will reopen.

I hope you’ve had a chance to connect with our digital events – like financial education webinars and Facebook Live community events. Keeping you engaged and informed is our priority.

Community First is rooted in the commitment to investing in our community. And we will continue to invest in you and the solutions that help you through this pandemic. We are all thinking about you and your families as we work to be stronger together.

Thank you for being an important member of Community First. 

Newsletter Stronger Together

We are stronger together!

Working together means building a stronger community.  This also includes spreading financial knowledge.  Learn more about receiving a free moveUP Money Tips Checklist and a chance to win up to $2,000!

Brightest and Best

Brightest and Best

In partnership with High School 9:12 and News4Jax, we present a series of tributes called “Brightest and Best,” including virtual graduations for six private schools and showcases for 29 Duval County high schools.  The series is set to begin on Saturday, May 16.

Moveup teen event

moveUP Teen Event

This free virtual session walks teens through managing money in the real world. Learn about money basics, budgeting, savings, debt, and more during this fun and interactive virtual workshop. Plus, all participants will receive a free $10 gift card and can win more prizes during the session! 

Budget in a crisis

Saving in a Crisis

Savings is important now more than ever. In this webinar, we will be sharing 3 proven strategies on how to save in today's environment. You’ll be provided with industry tips, tricks and strategies helping you save in these uncertain times. We will also show you how to start an emergency fund, create and keep effective savings goals, and much more!

Did we recently help save you money? Did our Mortgage Champions help you finance your dream home? Did you get a sweet new ride with one of our auto loans? We’d love to hear YOUR stories. Share your feedback and get featured on our social media pages 


P.O. Box 2600
Jacksonville, FL 32232


Toll Free:

icon-social-facebook-1 icon-social-twitter-1 icon-social-linkedin-1
icon-social-pinterest-1 icon-social-instagram-1 icon-social-youtube-1