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Introducing LPL Financial - Your questions answered

Community First First Investment Services has begun using LPL Financial as our new broker/dealer. Here's what you need to know

what you need to know

We are excited to announce that we have switched to LPL Financial for our new broker-dealer. This new partnership with LPL Financial offers many advantages that enable our team to provide you with personalized service. This change will not in any way affect your relationship with your financial advisor. Additionally, your fundamental investment strategy and allocations should remain the same. 

You do not need to do anything at this time. If you have any questions, please reach out to us over the phone at 904-371-8076 (select option 9) or by scheduling an appointment with a financial advisor.

Important Notice Regarding Online & Mobile Banking access

We would like to inform members about some upcoming changes that may affect your access to online investment account viewing in Online and Mobile Banking. As part of our ongoing efforts to enhance our services, we are currently working on converting your online account viewing experience over to LPL Financial's Account View which may result in delays in updating your account information on these platforms. 

While we are working diligently to ensure a smooth transition, online investment account viewing will be unavailable the week following the May 17th conversion with current estimates anticipating that this feature will be reenabled on May 23rd. While the majority of accounts will be available after the conversion, some account types may not be immediately viewable in Online and Mobile Banking, potentially taking up to 6-12 weeks. If you have any questions related to your investments during this time, please contact your advisor. 

We understand the importance of seamless access to your financial information and we are dedicated to providing you the best possible solutions. Thank you for your understanding and patience during this transition period.

FREQUENTLY ASKED QUESTIONS

WHO IS LPL?
  • LPL is the nation's largest independent broker-dealer**.
  • LPL offers access to an impressive range of products, services, and resources to help our team provide you with personalized service.
  • By investing heavily in innovative technology and automation, LPL makes it easy for our team to spend more time helping you pursue your financial goals.
DOES MY RELATIONSHIP WITH MY FINANCIAL ADVISOR CHANGE?
  • You will work together with your advisor as you always have.
  • Your relationship with your financial advisor will not change. They will continue to be your financial advisor and primary contact.
  • The broker/dealer is changing to LPL Financial.
WHAT WILL THIS CHANGE FOR ME? WHAT'S THE BENEFIT OF THIS PARTNERSHIP FOR ME?
  • As the nation’s largest independent broker-dealer, LPL offers innovative resources that enable us to continue providing you with personalized service, such as:
    • Independent research, so we can continue to provide you with personalized financial guidance.
    • Advanced technology platforms and back-office support that frees up our time to give you even more personalized service.
WILL THIS MOVE TO LPL COST ME ANYTHING?
  • There is no cost whatsoever to you.
IS MY MONEY SAFE?
  • LPL has the same regulatory and protection requirements as we do.
  • LPL is a Financial Industry Regulatory Authority (FINRA) member firm, subject to federal securities laws and the rules of industry self-regulatory organizations.
  • LPL is a member of the Securities Investor Protection Corporation (SIPC) which provides account protection up to $500,000 per member, of which $250,000 may be claims for cash. An
    explanatory brochure is available at www.sipc.org.
  • LPL purchases $1 billion of excess SIPC insurance that provides additional protection for LPL
    accounts to cover aggregate net equity (of all member accounts), subject to conditions and limitations. The account protection applies when an SIPC member firm fails financially and is unable to meet obligations to securities members, but it does not protect against losses from the rise and fall in the market value of investments.
WHAT DATE WILL THE CHANGE TAKE PLACE?
  • On or around May 17th, 2025.
WILL I HAVE TO SIGN A NEW AGREEMENT WITH LPL?
  • Depending on the account type, you may be required to sign a new agreement with LPL.
  • Once the accounts convert, you will be notified if you need to sign a new agreement.
  • The process is relatively easy and can be done via electronic signature or by hard copy if desired.
WILL MY FEES CHANGE ONCE I MOVE TO LPL?
  • For existing advisory accounts moving to LPL, the overall advisory fee to the member will be the same as the current advisory fee.
  • The Brokerage Fee Schedule will be provided in a future mailing you will receive and will apply to all brokerage accounts.
IS THERE ANYTHING I NEED TO DO REGARDING MY ACCOUNT?
  • You may wish to consider receiving your statements electronically, or you may prefer to continue receiving your statements on paper in the mail. You will be able to make this choice upon the conversion date.
IF MY ACCOUNTS MOVE, WILL THERE BY TAX IMPLICATIONS?
  • There should be no tax implications with the movement of accounts. Your accounts will be transferred to comparable products at LPL. However, we would recommend you consult your tax professional for further information.
IF MY ACCOUNTS MOVE, WILL MY INVESTMENTS CHANGE?
  • Your fundamental investment strategy and allocations will remain the same for the most part.
  • In some cases, LPL may have advanced investment options that you can discuss with your financial advisor after your accounts move.

Meet your CFS* Advisor Team at Community first

Check the background of these investment professionals on FINRA's BrokerCheck

Ken Millhone

Ken Millhone

Vice Prsident, Regional Investment Director

LPL Financial

+ Learn more about Ken
Mark Fitzmorris

Mark Fitzmorris

LPL Sr. Wealth Advisor

LPL Financial

+ Learn more about Mark
Zach Toelle

Zack Toelle

LPL Wealth Advisor

LPL Financial

+ Learn more about Zack
Michael Young

MICHAEL J. YOUNG, CRPC®

LPL Wealth Advisor

LPL Financial

+ Learn more about Michael
Ed Reynolds

Edwin Reynolds

LPL Wealth Advisor

LPL Financial

 

+ Learn more about Ed
John Lunney

John Lunney

LPL Wealth Advisor

LPL Financial

+ Learn more about John
Deidre Knott

Deidre Knott

LPL Wealth Advisor

LPL Financial

+ Learn more about Deidre

Check the background of investment professionals associated with this site on FINRA's BrokerCheck.

Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Community First Credit Union and Community First Investment Services are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Community First Investment Services, and are employees of LPL. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Community First Credit Union or Community First Investment Services Securities and insurance offered through LPL or its affiliates are:

NOT INSURED BY NCUA OR ANY OTHER GOVERNMENT AGENCY

NOT CREDIT UNION GUARANTEED

NOT CREDIT UNION DEPOSITS OR OBLIGATIONS

MAY LOSE VALUE

Your Credit Union (“Financial Institution”) provides referrals to financial professionals of LPL Financial LLC (“LPL”) pursuant to an agreement that allows LPL to pay the Financial Institution for these referrals. This creates an incentive for the Financial Institution to make these referrals, resulting in a conflict of interest. The Financial Institution is not a current client of LPL for brokerage or advisory services. Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html for more detailed information.

The LPL Financial registered representatives associated with this website may discuss and/or transact business only with residents of the states in which they are properly registered or licensed. No offers may be made or accepted from any resident of any other state.

**As reported by Financial Planning magazine, 1996-2023, based on total revenue.